FAQ

Welcome to the Ownely FAQ Section!

Here you’ll find answers to the most common questions about our products, services, and policies.
Need more help? Contact us anytime — we’re always happy to assist.

GENERAL QUESTIONS

Q: What is Ownely?
A: Ownely is an online store offering a curated selection of modern lighting and home decor products designed to bring style and comfort to every living space.

Q: How can I contact Ownely?
A: You can reach us via:
Email: support@ownely.com
Address: 19B Clinton Road, London, N15 5BH, United Kingdom

ORDERS AND PAYMENTS

Q: How can I place an order?
A: Browse our collection, add your favourite items to the cart, and complete the checkout process following the payment steps.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro), as well as Apple Pay, Google Pay, PayPal, and other secure options.

Q: Can I modify or cancel my order?
A: Yes, as long as your order has not yet been shipped. Please contact us quickly at support@ownely.com for assistance.

SHIPPING

Q: What are your delivery times?
A: Delivery usually takes 4 to 9 business days, including 1–2 days for processing and 3–7 days for shipping.

Q: Is shipping free?
A: Yes! Standard shipping is free for all orders within the United Kingdom.

Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking link via email to follow your parcel.

RETURNS AND REFUNDS

Q: What is your return policy?
A: You have 30 days after receiving your order to return it. Items must be unused, undamaged, and in their original packaging.

Q: How do I initiate a return?
A:

Contact us at support@ownely.com with your order number.
We’ll send you a return label and instructions.
Ship the product back as directed.

Q: When will I receive my refund?
A: Once we receive and inspect your return, your refund will be processed within 7 business days.

Q: Can I request an exchange?
A: Yes — exchanges are possible within 30 days, subject to availability. Please contact us for help.

PRODUCTS AND WARRANTIES

Q: Are your products guaranteed?
A: Yes! All our products come with a satisfaction guarantee. If your item is defective or not as expected, we’ll replace it or issue a refund.

Q: Can I ask questions before buying?
A: Of course! Contact us at support@ownely.com if you’d like more information before placing an order.

PERSONAL DATA AND SECURITY

Q: Is my information secure?
A: Absolutely. We use encrypted systems to ensure your personal and payment information stays safe. You can learn more in our Privacy Policy.

Q: Do I need an account to order?
A: No, you can order as a guest. However, creating an account allows you to track orders easily and enjoy exclusive member offers.

CONTACT US

Questions or need support? The Ownely team is here to help!

Address: 19B Clinton Road, London, N15 5BH, United Kingdom
Email: support@ownely.com

Opening Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: 09:00 AM – 02:00 PM

Average Response Time: 24 to 48 hours

For more ways to reach us, please visit our Contact Us page.